Curious about the whole system, focused on what gets done
I have spent nearly 18 years inside healthcare operations: encounter data and EDI, state Medicaid implementations, payment integrity, Medicare enrollment, and grievances and appeals. That range lets me sit down with claims, clinical, IT, vendor, and state partners, understand what each one needs, and connect it into a solution that works for all of them.
My work has moved from implementation lead to Chief of Staff, to digital transformation, and now to process engineering. The thread through all of it is the same. I look past the immediate issue to find root causes, dependencies, and broader impact, then bring structure to the ambiguity so ideas move from discovery into action.
I value curiosity, collaboration, transparency, strong relationships, and continuous learning. I am especially interested in how AI and automation can thoughtfully improve how organizations operate, and I bring hands-on experience with Power Apps, UiPath, and IBM Blueworks Live to that work.
From discovery to go-live, and after
Map the current state
Stakeholder discovery, case journeys, and operational data to see how work really flows.
Find the upstream cause
Root cause, variation, and dependencies across business lines, not just the symptom downstream.
Shape the future state
Workflows, controls, and automation that teams can put into practice.
Make it stick
Readiness, UAT, governance, KPIs, and post-go-live performance.
Steadily wider scope, one employer
Process Engineering
Appeals Volume Mitigation / Shift-Left for the Grievances & Appeals future state; Power Apps administration.
Digital Transformation / Enterprise Performance Excellence Lead
Medicare Enrollment automation (40%+ faster), $3.2M+ interest & penalty recovery, Commercial Clinical G&A redesign and execution, Payment Integrity CI&W adoption analysis, enterprise Digital & AI idea intake in Aha!
Chief of Staff, Business Improvement
Leadership decision support across Claims, Benefits, Encounters, UAT, and Quality; led Ohio Medicaid encounter go-live and UAT Transformation.
Encounters Implementation & Vendor Management Lead
Medicaid and Medicare encounter implementations, EDI, delegated vendors, and state readiness.
IT Customer Account Manager
Enabled Anthem's first connection to the Georgia Health Information Network (GaHIN).
Health Care Economics Analyst · Cost Containment SME
Encounter production across HIPAA transactions; contributed to $45M+ in 2011 recovery and savings.
Strengths, tools, and credentials
Areas of strength
Tools & methods
Education & credentials
B.S., Information Systems, Security Administration concentration, Strayer University, Cum Laude
Health IT Engineering Certificate, Tidewater Community College, Cum Laude
Lean Six Sigma Yellow Belt Certificate, Elevance Health (2022)
Certified Healthcare Technology Specialist (CHTS-TS), AHIMA
SAFe 4 Certified Scrum Master & Agilist, Scaled Agile (held 2017–2023)
Training: PMP Exam Prep (36 contact hours, 2020); AI Principles (2025); Prompt Engineering Fundamentals (2024); Responsible AI with Microsoft Copilot (2026)